Terms and Conditions of Service Usage

These terms and conditions govern your use of the Solentivaro website and our in-store services. Please read them carefully before ordering any bouquets, flower compositions, or related products.

December 11, 2025

Acceptance of Terms

By accessing our website or purchasing from our shop, you agree to follow these terms. Continued use of our services indicates acceptance of all terms, conditions, and policies stated here.

Definitions

Key phrases and terminology in these conditions apply as follows:

• ‘Customer’ means any person purchasing from or engaging the services of Solentivaro for bouquets, floral compositions, or accessories.
• ‘Services’ refers to all offerings, including delivery, customer support, arrangement, and bouquet creation provided by Solentivaro.
• ‘Content’ means any images, product descriptions, designs, or other materials shown on our site or related media.
• ‘Order’ refers to any request or purchase for floral items or services on our website or in-person.

Permitted Service Usage

You agree to use our site and place orders only for lawful personal, gift, or event purposes, not for resale or illegal activities.

Eligibility

You must be at least 18 years old and legally allowed to transact for the delivery destination in order to place an order.

Children should use the service under supervision only.

Your Responsibilities

By engaging our service, you agree to:

• Provide full and accurate information for all orders or communications.
• Use our platform only for acceptable, lawful purposes as listed here.
• Respect intellectual property and privacy rights for all content provided.
• Refrain from any activity that may disrupt or damage our site or reputation.

Prohibited Uses

Our services may not be used for any of these prohibited activities:

• Sending fraudulent, misleading, or unlawful requests or communications.
• Attempting to gain unauthorised access to site data or other customer information.
• Uploading malicious software, viruses, or harmful content.
• Engaging in activities that harass, threaten, or infringe upon others.
• Using automated scripts or bots for purchasing or scraping content.

Intellectual Property Rights

All designs, images, and descriptions on this site are protected and owned by Solentivaro. You may not reproduce or use for commercial purposes without written consent.

User Content Policy

Any content or feedback you provide may be used by us to improve our services, but you must ensure it does not infringe on rights of others.

Your Privacy Protection

Please see our privacy policy explaining how your information is collected and protected on our site. Use of our services means you consent to our privacy practices. Read Privacy Policy

Limitation of Warranties

While we strive to provide high-quality service, all information, and products are provided as-is and as available.

Limitation of Liability

Solentivaro does not accept liability for any indirect, incidental, or consequential loss arising from use of our services.

Indemnity

You agree to indemnify and hold us harmless against claims or losses resulting from your breach of these terms.

Resolving Disputes

For any dispute, please contact us first for amicable resolution.

Governing Law and Jurisdiction

All terms are governed by the laws of Malaysia. Disputes must be addressed in local courts.

Termination

Solentivaro reserves the right to suspend or terminate your access if you breach these conditions or misuse services.

Changes

We may revise or update these terms anytime. Continued use shows your acceptance of changes.

Severability

Any unenforceable part of these terms shall not affect the remaining provisions.

Entire Agreement Scope

These terms constitute the full agreement between you and Solentivaro with respect to the service provided.

Contact For Terms Queries

Reach out for any term clarification or issue regarding our bouquet services.