Privacy Policy for Your Security

Your privacy matters to us at Solentivaro. This privacy policy explains how we collect, use, and protect your information when you use our flower shop services online or in-store.

What Data We Collect

We collect personal details so we can provide the best service to our clients and fulfil orders competently.

• Name and contact information including email address and phone number for order fulfilment.
• Delivery details such as address, date, and recipient information for successful bouquet delivery.
• Communication records, conversations, and requests for customer support quality and training.
• Cookies and site interaction data for internal analytics and website improvement.

How Data Is Used

Collected information is used responsibly and for clearly defined purposes relating to our services.

• Processing orders and arranging delivery of bouquets and floral compositions.
• Providing customer support and following up on your inquiries or feedback.
• Improving our website and services using analytics data and user experience feedback.
• Fulfilling any legal obligations and responding to government or regulatory requests.

Legal Grounds for Processing

We comply with Malaysia’s Personal Data Protection Act and other applicable laws.

Your data is processed only when legally required or necessary for providing agreed services. You may withdraw consent at any time, though this could affect the delivery of our services.

Who We Share With

Your details may be shared only when essential for business operations or as required by law.

• Logistics and delivery teams to ensure your flower orders reach you or your recipients efficiently.
• Technical service partners for secure storage, communications, and analytics solutions.
• Relevant regulators or legal authorities when compliance is strictly necessary.

How We Protect Data

We follow strict procedures to safeguard your data, using secure servers and limited staff access. All data is protected with modern encryption and regular security checks for ongoing protection.

Your Privacy Rights

You have important rights under Malaysia’s data laws regarding your personal information.

• Access your personal information or request corrections if inaccurate or incomplete.
• Withdraw consent for the collection or use of your personal information at any time.
• Request deletion of your personal data when it is no longer needed for business purposes.
• Raise complaints or concerns to our dedicated data protection officer.

Cookies and Analytics

Our website uses cookies for essential site functionality and to enhance your user experience. Details on cookie settings and choices can be found in our cookie policy.

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Contact Us

If you have questions regarding our privacy practices or your data, please reach out to our support team using the contact details below.

Policy Updates and Changes

We may update this privacy policy from time to time. Please refer to this page regularly for the latest information regarding your data.